1. I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please refer to Shipping info for details
2. WILL I RECEIVE A TRACKING NUMBER?
Yes, absolutely. We provide tracking for every order once your product is shipped. In certain cases, each individual product may be shipped from different fulfillment centre.
When you receive your tracking number, if you need checking status and whereabouts of your order, you can go here.
3. CAN I CANCEL MY ORDER?
Yes you are able to cancel your order with no penalty within 24 hours after order placement for the cancellation policy to be applied before our facility start making your order.
If the item has already shipped, you can return the product in good shape and original seal at your own shipping cost by emailing to email@example.com
4. I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct address information. Notify us immediately via email at firstname.lastname@example.org. We can change the address before your order is shipped out. In the case where we are only notified after your goods is shipped out, you will have to pay for the re-shipping cost and we hope you can understand that shipping company charges us for each shipping attempt.
5. MY ITEM ARRIVED DAMAGED
As Glamour Ideas products are ‘freshly’ made to order upon your order placement, product damages usually occurs due to mail service mistreatment stage from our past observations.
If this happens to you, please email us at email@example.com with:
- Your order number.
- A picture of the damaged product
- Description of the damage
Once received, we'll be happy to send out a replacement of the exact same product.
6. I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
Certainly. If we still haven't managed to answer your question and concern please feel free to contact us at firstname.lastname@example.org we will do our best to respond within 24 hours.